IT Computer Technician

IT Computer Technician

Dishchii'bikoh Community School, Cibecue, Az

Under supervision of Information Technology Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and school-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to school staff; and performs related work as required.

Duties and Responsibilities

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing school staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Performs other duties of a similar nature or level.

Knowledge, Skills and Abilities Required

• Working knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems.
• Working knowledge of functions, operations and technology related to the school’s financial, business and administrative applications and related hardware and software.
• Working knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
• Working knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN’s and WAN’s.
• Knowledge of current technology related to the school’s applications, networks and telecommunications and the equipment and software required to maximize system support.
• Techniques for explaining technical concepts and procedures to non-technical users.
• Skilled in installing, configuring and upgrading operating systems and software.
• Skilled in installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
• Skilled in troubleshooting and solving hardware and software problems.
• Skilled in instructing users on new or upgraded computer applications and hardware.
• Skilled in using initiative and independent judgment within established guidelines and procedures.
• Skilled in organizing own work, setting priorities and meeting critical time deadlines.
• Skilled in communicating effectively with staff, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.

Minimum Requirements/Qualifications:
1. HS Graduate/GED/ Computer Training
2. Minimum of 3 years work experience
3. Must pass Finger Print and RAP Sheet